absolutely intercultural 83 +++ experience of studying and working in Germany +++ stereotypes +++ International Fair +++

Lubica at RheinAhrCampus

absolutely fresh:
When I speak to my students about planning a semester abroad one of my first tasks is usually to make them figure out strategically, what would be better for them– studying at one of our partner universities or doing an internship in a company abroad? Both options have their advantages. Today, I am speaking to Lubica Kuboveova who spent her last semester at RheinAhrCampus. She actually did both at the same time – studying and working abroad. I asked her how she managed to combine studying and working in Germany during her semester abroad and she tells us about her experiences. Lubica points out an important opportunity that she had when she came over. She could make a fresh start as nobody in the new place knew her before – and this allowed her to try out a fresh role in life.

absolutely unprepared:
What do students need to work on before they spend time in another culture?
Ellen Rana and Erin from America suggest that knowing some of the stereotypes about the country that you are going to visit helps you as long as you are prepared to break the stereotypes as soon as you see evidence that they are not true. The stereotypes help you know a little more about the culture that you visit but they also make you reflect about your own culture.

absolutely disciplined:
During our International Week on campus I asked Prof. Mert Cubukcu, a guest professor of town planning from our Turkish partner university why he recommends Germany as a destination for his students. He thinks that the mixture of different cultures in Germany but also the strictly defined discipline of life is an attitude that is not so easy to find in other countries.

The next show will be coming to you on 29 May from Anne Fox in Denmark.

So long…stay tuned!

The host of this show is: Dr. Laurent Borgmann
Editor: Jan Warnecke

absolutely intercultural 82 +++ cultural intelligence +++ Plum +++ Tomalin +++ diversity +++ human rights +++

Cultural Intelligence
Are you intelligent?  one of our listeners, Dennis Jim Frederiksen wanted to know in February. Well he didn’t ask the question directly, but he did suggest that we take a look at the work of Elisabeth Plum who has come up with a new way of looking at intercultural differences and how to overcome them. She calls this cultural intelligence. So this show is about a new way of looking at the issue of intercultural competence.

We’ll also be hearing from Barry Tomalin, kicking off an exciting new European project called Diversity in Europe at Work, on why human rights has become part of the cultural landscape.

absolutely theoretical:
Why did Plum think we needed a new theory of culture? Ignoring the many aspects of diversity means you fall back on stereotypes according to Plum so how do you become culturally intelligent?

absolutely Russian:
So how does this translate into practice? When you meet with Russians, you should find out about Russian culture, right? Or maybe we shouldn’t!

absolutely diverse:
The idea that we shouldn’t focus on just one aspect was also the theme of Barry Tomalin’s talk to the ICC conference in Florence, Italy a couple of weeks ago. Tomalin is Director of Cultural Training at International House in London and was at the conference to present a new project called Diversity in the European Workplace or DEW for short, which is preparing some exciting intercultural training materials based on critical incident methodology. Tomalin started by talking about the different aspects of diversity which you typically find in a European workplace. These he called the 7 – ‘isms’. Watch out for an explanation of the Somali worker mystery at the end.   The recording comes courtesy of Carl Dowse who does intercultural training as part of his Business English courses in Germany and I hope to be talking to him in more detail about his approach in a later show.

absolutely intelligent:
Well let’s return to this idea of cultural intelligence. It is clear that the concept relies on the interplay of 3 factors, emotion, cognitive, action or what you feel, what you know and what you do. We hear how Elisabeth Plum explains the three factors.

So what do you think? Is this an idea that would help you in your intercultural encounters? You could let us know by leaving a comment here If you want to find out more about cultural intelligence then go to Elisabeth Plums blog where you can find details of her book and an article explaining the basic concepts of cultural intelligence. You may have heard Elisabeth mention that the phrase cultural intelligence is also used by a research group in the US in a slightly different way. So we will try and follow up on that so that we can see how the ideas compare. Well I hope that you are now a little more culturally intelligent. If not then you’ll just have to come back for more on May 15th when Laurent Borgmann hosts the next show from Germany.

The next show will be coming to you on 15th May Germany.

So long…stay tuned!

The host of this show is: Anne Fox
Editor: Jan Warnecke

absolutely intercultural 81 +++ Software of the Mind 3: updates +++ studying abroad +++ International Business Simulations+++

"I love being updated" by Daan Berg / DBreg2007

absolutely updated:
Together with Karsten Kneese and Fernando Reyero Noya, we continue to explore Geert Hofstede’s concept of Culture as the Software of the Mind. We discuss the aspect of cultural updates and how people need to adapt to new rules and behaviours due to changes in our society. Often they are brought about by changes in the law where as a result everybody around us starts behaving differently – for example after the smoking ban in public places. In fact, this update goes even further and there is a new word in the English language: “smirting”, which is a combination of “smoking” and “flirting”. This new behaviour pattern came with the non-smoking laws and allows a new kind of communication which lasts as long as a cigarette just outside the pubs. You wait until someone you would like to get to know in the pub gets up to have a cigarette and then join the person outside and use this 5-minute break together to get to know each other. Wikipedia has picked up this new trend and even describes the phenomenon of “passive smirting” as “the pastime for those who stand outside with friends or colleagues but do not actually smoke themselves.”

absolutely changed:
While most of the time we just react to updates and readjust our lives accordingly, some people actively open themselves to challenges and updates – for example by studying in another country in order to broaden their horizons. Aurora Mustonen from Finland is such a courageous person. She tells us how after her A-levels in Finland she decided that she wanted to move to England to do her bachelor’s degree.
It is amazing how such stays abroad do not only train our adaptability to other cultures but also seem to change our attitudes when we go back to our own cultures afterwards. This may be because we integrate successful pieces of behaviour which we learned and tested abroad into our home culture.

absolutely motivating:
In our last category, we go on to another Finnish exchange student, Anna Moisio, a student at our University of Applied Sciences, Koblenz, who took part in a course called “International Business Simulations”. She soon found out that while this was called a “simulation” her managerial tasks as the CEO of the simulated company with branches in Lithuania, England, and Hungary had to be pretty “real”.
Anna explains to us how she had the opportunity to prove herself as the boss of an international company and was able to put into practice what she had learned about motivation and leadership in lectures and books, all within her experience at the foreign university setting. This experience was particularly important for her, as after completing her master thesis she plans to set up her own company. We wish her good luck for that!

The next show will be coming to you on 1 May from Anne Fox in Denmark.

So long…stay tuned!

The host of this show is: Dr. Laurent Borgmann
Editor: Jan Warnecke

absolutely intercultural 80 +++ 3 year anniversary +++ Cultural FAQ

Celebration

As well as 80 being a nice round number, this show also marks the third anniversary of the podcast so we are telling the story of culture through some of the many pieces we have done over the last three years.

So this is a sort of audio Frequently Asked Questions to the topic of intercultural communication and competence.

Q1 What is culture? Are the Screaming Men of Finland culture? Is what they do singing?

Listen as Laurent explores the idea of culture as the software of the mind with two guests.

Q2 Why do we need to know about intercultural differences?I once had a colleague who was very proud of the fact that he had gone to work in Morrocco without doing any research beforehand; the idea being that the voyage of discovery was all the more pleasurable that way. However when I spoke with Mark Karstad about his time as a technical assistant at the Dubai Women’s College I could appreciate the value of a little forewarning about the expectations of behaviour between males and females there.

Q3 What are Critical incidents?These are the times when you break the unwritten rules of culture. These tend to be the incidents that make the most impression on you. Here are a couple; firstly we hear from Fernando, a Spaniard, talking about a strange party he was invited to during his stay in Germany.

And  a second example from Turkmenistan where American peace corps workers come to work and often wonder about some of the situations they witness.

You can see that things can be very different and that this can take some gettimg used to. So this brings us to

Q4 What is Culture shock? This is when so many rules are different that you get a psychological reaction.

Listen how Mark Anderson from South Africa describes his reaction on accepting a job in Korea.

Q5 Can you learn cultural competence? We have discussed several different ways in which you can train intercultural competence. One of the most innovative was surely the Swedish Living Library initiative.

Q 6 Are cultural differences apparent in different communication media such as email and virtual worlds? Does IT flatten the world and make everyone the same or does it also reveal cultural differences? I discussed this in relation to the Virtual World Second Life with Helen Keegan and Sus Nyrop.

Q7 Is there a connection between culture and language? Language is intimately connected to culture. For example Europeans going to China may experience much more of a culture shock because their languages have so little in common. I discussed the issue with Ken Carroll in Shanghai.

Greenlandic is not only a little spoken language but also difficult to learn for other reasons. Hear why from Jens Nyeland, a Dane who worked in Greenland for 3 years.

Q8 Are there any topics Which tend to arise more often? Looking back it seems that we talk a lot about education. Here is one example of the difference in attitude to learning as described by Bob Compton of 2 Million Minutes

Another topic which crops up rather a lot is the link between culture and music. We started with the screaming men of Finland and this is an extract of Weightless Escape by Moussa Diallo, a prime mover behind the Global Music Festival in Grenaa Denmark whose aim is to build bridges between the native and immigrant populations in Denmark.

So that’s a taste of what we’ve been doing over the last 3 years. Thank you to everyone who has taken part. We couldn’t have done it without you. If you have any comments then you can add them to our blog .

The next show will be coming to you from Germany on April 17th.

So long…stay tuned!

The host of this show is Anne Fox:
Editor: Jan Warnecke

absolutely intercultural 79 +++ Borrowed Identities Part II +++ revisiting Achill Island +++ workshop insights +++

 

participants of the Borrowed Identities workshop from Germany/Angola, Spain, Lithuania, Finland, Hungary, Switzerland, and Germany I would like to take you back to the island where I took you a month ago. Previously, I shared my experiences of an Erasmus Intensive Programme with you and we listened to students and organisers who had taken part in it. We have more material about the project “Borrowed Identities” on Achill Island for you today.

absolutely developed:
In our first category Egle, Dainora and Marijus from Lithuania tell us how important this experience was for their own self-development and that the fact that so many students from so many different countries worked and lived together for two weeks was a challenge in itself.
We hear that the international workshops organized themselves democratically and some students were tempted to try out new leadership roles. It seems that the beautiful landscape on Achill Island inspired students in different ways – many of them found out more about themselves and their strengths and weaknesses. With the help of the “ship-metaphor” the students analyzed how they actually worked together as a team and how they could change roles. Some students tried to be captains, others were up in the look-out making sure that the ship does not hit an iceberg and some others were reading the maps and pointing out to the captain which direction to take.
Many students reported that the experience had helped them develop the confidence that they needed to be successful and at the same time enjoy the international teamwork.

absolutely focused:
Maria Koenen tells us how she was encouraged to have experiences on two very different levels: to do the work in the workshop but at the same time look at her own behaviour and the group dynamics within that workshop.
The Spanish philosopher Ortega y Gasset (1883-1955) says that when you look out of the window you have to decide whether you focus on the tree outside or on a little spot of dirt on the window pane. He says it is impossible to focus on both at the same time. However, this is exactly what we encouraged our students to do. On the one hand the students had to concentrate on the contents of their international teamwork and on the other they were encouraged to talk about their behaviours and their positions within the workgroup and even to play with different roles within the team. This change of focus and perspectives was perceived as stimulating but rather unusual. Reports from the students were that during the two weeks they were forced to work within constraints which come very close to those in international work places where the job may be defined by somebody else and the colleagues were already there when you started.

absolutely real:
We listen to Sabine Rauh, who tells us that the other participants – like characters in a film – grew because of their self-development and the intercultural challenges they mastered during the seminar. She describes what it felt like at the beginning to find one’s place within this international team. Her job as student manager had put her in email contact with the other participants from Lithuania, England, Hungary and Germany but she admits that all this contact only felt real when she finally met the real students from the partner universities in the real train station in Dublin, Ireland.

absolutely helpful:
One of the factors that allowed participants to develop and grow was the students’ close contact with the local population on Achill. During the initial welcome reception the students had invited local people into their workshops. Among them was Anton, a local reporter from the Mayo News, who tells us how he joined the group only to write an article about the project but then was integrated in the workshops as the students appreciated his advice for the media workshop. In fact you can find out how useful Anton’s tips were. The students learned from him how to make the headlines of their travelogue “snappy” and how to vary the formats of the reporting by introducing little poems or even personal email messages in their travelogue.

absolutely European:
At the beginning of their international teamwork stereotypes about the Lithuanians, Germans, Hungarians and English really seemed to help because they seemed to make predictions about individuals’ behaviours possible. However, even during the first week these borders seemed to disappear and the way was free to look at personalities instead of nationalities.
In this show’s final category we hear how the group developed its own intercultural identity and turned into a kind of European family. Our 40 learners from 10 different nationalities on the Borrowed Identities Intensive Programme were able to get a much closer insight into what it means to work in European teams. They discovered that the diversity of cultural backgrounds produced a much richer team product than if the work had been done by learners from just one country.

The next show will be coming to you on 3 April from Anne Fox in Denmark.

So long…stay tuned!

The host of this show is: Dr. Laurent Borgmann
Editor: Jan Warnecke

absolutely intercultural 78 +++ Borrowed identities +++ Gaelic language +++

Souvenir from AchillJust as much as Achill seems to have become part of the annual calendar so does the Intercultural Management Institute conference each March. 2009 marks the 10th anniversary of the Washington conference and promises to be the best yet so if you haven’t already booked your place then I suggest you hurry. We’re hoping to be able to bring you some highlights from the conference in a few weeks but to get the full flavour you really ought to attend in person.

absolutely Irish:
We’re not talking about green souvenirs or drinking a pint of Guiness. Instead this is about about the Irish language, Gaelic, whose future is hanging in the balance. All over the world people are learning English mainly for practical economic reasons. But could something be lost if English is at the expense of the local language? Tom Johnston is a former teacher in Achill on the west coast of Ireland where Gaelic has been the native language. What is the situation now? Réka and Kerstin, two of the Borrowed Identity students went to find out.

absolutely musical:
Pride is an important element in keeping a language alive, and so, it turns out, is music. You may recall hearing the haunting song, The Island, on this podcast last year. It is not traditional but it was written by an Irishman and one of the activities for our visiting students this year was to learn this song from Kate so that they could perform it at our final evening event. As we’ll hear later, music is a way of maintaining and passing on traditions…so let’s go absolutely musical and hear how they’re doing.

absolutely Irish 2:
So what can be done to preserve a language? Let’s find out more from Tom Johnston who tells us about the Conradh na Gaeilge, the organisation promoting the use of Gaelic. Do you live in an area where the native language is threatened? Is anything being done to save your language? Should we be saving languages in the same way that we try to preserve animal and plant species? If you have any comments about this or any of our other content then do let us know.

The next show will be coming to you on 20 March from Germany.

So long…stay tuned!

The host of this show is: Anne Fox
Editor: Jan Warnecke

absolutely intercultural 77 +++ Borrowed Identities Part I +++ Achill Island +++ live Irish Music +++

Media Workshop on Achill Island

absolutely achill:
This show is centered around our European Project which is called Borrowed Identities. And as you can see and hear Anne Fox is also involved in this. We are on the beautiful Irish island called Achill out in the Atlantic off the coast of Westport. I am very priviliged to be here with a group of 38 learners from four European Universities on an ERASMUS Intensive Programme subsidised by the European Commission. The participants have 12 different mother languages and in this remote part of the world we must look like a pretty colourful bunch of Europeans. Though during the day we are working a lot in our workshops all of us were immediately captured by the landscape and the music of this amazing island.

absolutely intensive:
In our first category we take you listeners with us on a virtual journey which started in the classrooms of the universities of Kaunas in Lithuania, Worcester in England, Koblenz in Germany and Budapest in Hungary in October last year. All participating students took part in a preparatory course where they got to know the students at the other stations through the new media. By getting in touch with each other they found out more about the cultures of the participating countries and produced documentation, e.g. on how to prepare a meeting in Lithuania, how to tailor your job application for the English market or an advertisement for the Hungarian market. During this “virtual phase” the students used email, forums, chats and podcasts to get in touch with each other and prepare for their real face-to-face meeting in February. Then on the same day all students from the various countries got on planes and flew to Ireland to meet each other in real life – they went “from virtual to real”. In Ireland for two weeks they worked in mixed nationality workshops and lectures on Intercultural Communication and related topics. The workshops managed to include local Irish participants and some students took the challenge of trying out new leadership roles as workshop coordinators, documentation or language diversity managers. They also learned that working in international groups can be quite a challenge and acknowledged that this real life experience teaches you more than any international project management book can. Most participants were surprised to find out a lot about their home culture – simply by stepping out of it and looking at it from a distance.

absolutely conversational:
Our social manager Maria Koenen had prepared an interesting small-talk exercise to prepare all students just half an hour before we were expecting our local guests in order to warm us up for small talk and find the right topics which would actually keep the conversation going. We had to stand outside our reception place in two circles, the inner circle facing out and the outer circle facing in so that everyone had a conversation partner just in front of them. After 60 seconds of small talk Maria asked the inner circle to move one person on so that everybody had a new conversation partner – a bit like in speed dating. With the new partner we could either practice the same conversation topic again or try another one. The subjects ranged from to the workshop contents to national stereotypes, age and background of the participants to the eternal small-talk subject: the weather.

absolutely integrated:
Anton McNulty, a local reporter of the Mayo News, turned up to the first reception of the European group without telling anybody that he was from the newspaper in order to get a neutral impression. He was astonished and delighted that the students all seemed so eager and kind of competed to attract him to their particular workshops in order to spend their time on Achill working with him.

If you want to hear more about the project Borrowed Identities and want to listen to what the students produced and learned from the two weeks, please check out our podcast in a month’s time, where we will follow up this story with a second part.

The next show will be coming to you on 6 March from Anne Fox in Denmark.

So long…stay tuned!

The host of this show is: Dr. Laurent Borgmann
Editor: Jan Warnecke

absolutely intercultural 76 +++ mateship +++ Australia +++ Intercultural Management Institute +++

Australian map by color line @ flickr.com

absolutely yours:
Thank you to Alberto and Collette for leaving comments on our blog. If you recall, in the last show we featured the Tapas investigation in Léon, northern Spain and this obviously made Alberto homesick as he is now studying outside of Spain and was in fact a student on a pilot course called Hands On Learning which is designed to help students raise their intercultural awareness when they go on foreign internships or semester exchanges. Collette, in Germany responded with an update of the Hands On learning course which is now firmly established. So thanks both of you for taking the trouble to visit and leaving your comments. And if you have a comment about what you hear, a suggestion about what we could do in the future or even a complaint then just go to the website and leave us a comment. Better still you could record a comment and email it to us and we’ll include it in the next show.

absolutely bushed:
Today we’ll be delving into the concept of mateship, a word which I hadn’t heard before but which almost made it into the Australian constitution in 1999 according to Wikipedia. Kym Dixon is a teacher at Brighton Secondary School in Adelaide, Australia and he visited Denmark recently on a study tour to find out how we integrate ICT in everyday teaching here. One of the institutions he visited was Grenaa Technical School where he gave a talk to the High School students. One of the questions after the talk was from a student who wants to visit Australia and wanted advice about where to go. ‘Make sure you visit the outback and don’t just go to the cities.’ was Kym’s advice.

absolutely cultural:
March is the time for the Intercultural Management Institute conference in Washington on March 12 and 13. This year marks the tenth anniversary of the conference and it is set to be rather special. Looking at the program if I were able to go I’d definitely want to attend the ‘Making it Stick’ session about presenting interactive learning to a cross-cultural audience. I am also always attracted to the simulation exercises such as another one involving the unidentifiable Asian, Mr Kahn. Then there are sessions on the use of film in cross-cultural training and the intercultural aspects of medical tourism. In previous years we have tried to give you a flavor of the conference in one or two follow up podcasts and I hope that we will be able to do this again this year as long as we can find somebody able to wield a recorder close enough to the speakers.

absolutely delicious?:
Back in Australia, or rather with Kym Dixon in Denmark, we went through a ritual common to many intercultural travelers, that of establishing exactly what is on the plate.

The next show will be coming to you on 20 February from Dr. Laurent Borgmann in Germany.

So long…stay tuned!

The host of this show is:  Anne Fox
Editor: Jan Warnecke

absolutely intercultural 75 +++ tapas revisited +++ cultural updates +++ email advice +++

"pulpo"-tapasabsolutely free:
In this show, we are revisiting the “tapas-trail” in León. I am taking you back to Spain where I visited our partner university in León some time ago. I wanted to have a look at the tapas culture there.
When you look up “tapas” in the English Wikipedia you will find that León is known for this culture. It says: “Spaniards often go “bar hopping” (Spanish: Ir de tapas) and eat tapas in the time between finishing work and having dinner. In León, a city in northwest Spain, an entire zone known as the Barrio Humedo is dedicated to tapas bars each serving their own unique dish served free with a corto (small beer) or glass of wine.”
In León, most bars still have the original Tapas culture which means that you buy a drink and get your tapas free without paying for them. It is interesting how this going “de tapas” or “tapear“, which are the Spanish expressions for this culture of walking about town, drinking un corto, a small glass of beer or a small glass of vino, eating tapas that come free with the drinks and meeting people all the time seems typical of the Spanish culture but would not work in colder climates simply because of the hassle of having to put on all these layers of clothes before walking out. So here we seem to have an example of how the climate has a strong influence on local cultural traditions.

absolutely programmed:
We continue our series of round table discussions about Geert Hofstede’s comparison of “Culture as the Software of the Mind”. This time we listen to our studio guests Fernando and Karsten. I wanted to introduce the idea of sudden and unexpected updates and draw parallels between how we – the users – experience updates in computer software (for example the recent updates to Windows Vista and Office 2007) and how we experience similar updates in our culture. We concentrated on these “sudden updates”, not gradual updates, which run in the background, where we do not notice that we have a new version, but situations where someone comes into your office and says “Let me just install an update for you…” and then it takes you two weeks afterwards to get used to the new interface.

absolutely yours:
Some people use email purely for administrative matters or for organizing things. Others write emotional and personal messages with lots of emoticons, so even before you really read the messages you notice differences in style or culture. In a round table discussion with our studio guests Sophie, Maike, Julia, and Christina we discussed how email dominates our professional and private lives today. Even my students report that incoming email steals a lot of their time and some students from my Business English Course at RheinAhrCampus had given some good advice how to handle email-generated stress. They came up with ideas like reading every incoming email message only once before taking action; or making sure that the subject line is so clear that it catches the attention of the addressee straight away.

The next show will be coming to you on 6 February from Anne Fox in Denmark.

So long…stay tuned!

The host of this show is: Dr. Laurent Borgmann
Editor: Jan Warnecke

absolutely intercultural 74 +++ Nicaragua +++ Chaos Pilots +++

work with the boundariesThis is a very diplomatic and chaotic show. Normally we are right down at the individual level but when you are talking with diplomats they tend to have a more global view of matters. We’ll also be talking about a very special postgraduate course with an international perspective.

absolutely essential:
When I met the Nicaraguan Ambassador for Denmark recently he tended to bring almost every topic we talked about to a global level, even when I asked him what he missed most from Nicaragua. Mr Ricardo Alvarado Noguera was on a visit to Grenaa Technical School when one of my students, Rune, asked him about the environment; perhaps not the first priority, you’d think, of a country which the ambassador himself referred to as ‘developing’….

absolutely chaotic:
Maybe you remember a couple of months back when I spoke with Signe Møller about the charity she had set up called 100% 2 the children. The reason I contacted her was because I was intrigued by this dynamic one woman effort, but when I spoke to her I could see that one of the reasons for her clear vision and dynamism was the post graduate course she had taken to qualify her as a Chaos Pilot. The idea of the chaos pilots is to address the increasingly frenetic, information rich and global pace of life and is summed up in Signe’s comment that ‘If I don’t know then I can find out’ We have talked several times on this podcast about student experiences of foreign internships but with the Chaos Pilots the internship idea is somewhat different.

absolutely diplomatic:
If you remember anything about the history of Nicaragua you will know that its relationship with the USA has not been smooth to say the least but that didn’t stop Rune, my technical college student from probing Ricardo Noguera about this sensitive area.

absolutely missing:
As I said at the beginning, the ambassador always tended to take the global perspective so finally I asked him a question which I was sure would give an answer at the personal level. By the end of our meeting I think I had begun to get an idea of the art of diplomacy! Or perhaps a good diplomat needs to be less culture specific then his fellow countrymen.

The next show will be coming to you on 23 January from Dr. Laurent Borgmann in Germany.

So long…stay tuned!

The host of this show is: Anne Fox
Editor: Jan Warnecke

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